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Returns Policy

RETURNS POLICY:

We must be notified of faulty or damaged items via email within 7 days of receipt of the item, for the item to be replaced. In the event of the buyer wishing to return an item to us, postage costs are born by the buyer. All items being returned must have "Returns Authorisation" granted by us in writing or by email. We do not accept liability for any return costs or responsibility for returns that are lost in transit. You should ensure that the item is adequately packaged for return. Items that are damaged in transit to us are not our responsibility so please ensure the item is well packed for the journey.

We do not accept personal returns, we are not a retail outlet and do not have any means of accepting returns other than by postal or courier delivery. It is in your best interest to return any item via a tracked and insured option. We will not be held responsible for any loss due to no option to track the package or lack of insurance to cover the cost of the item against damage or loss.

The covering warranty is from date of purchase and is from the manufacturer, this does not include any normal wear and tear. All items purchased are used at your own risk and we reserve the right to amend or add to these Terms and Conditions without prior notice. We do not have any control over My Hermes, PayPal, or Royal Mail, we cannot be held responsible for their actions, you should contact each one directly for assistance if needed. Items must be returned in a resellable condition including the items packaging. Returns may be subject to a restocking/handling charge.

 

Diagnostic Software  and downloadable products are non refundable once an activation key has been issued and activated. If an activation key has not been issued, then a refund/exchange will be offered. This includes products that are made in part with software. If a refund is to be issued the price of the hardware will be refunded if the activation key/promo code has been issued/emailed to the customer.


As the invoice supplied with the goods is proof of purchase, no return will be processed without the original invoice that was supplied with the order.The exception will be digital products, where the customer email will suffice 

Refunds will be issued back to the card used to make payment or the Paypal/ Bank account used to fund the original payment.
 

The goods should also be returned with their original box, packing and all accessories and any paperwork.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. All returned goods postage costs are non refundable and are the responsibility of the customer

Goods returned due to the customer not wanting or wishing to keep the goods will be subject to a restocking fee and any postage costs are non refundable. No item will be accepted for return after 30 (thirty) days from dispatch date unless previously agreed with Scantool-Direct and the customer. Exclusions to this are faulty goods, Software or other media that are of digital form that have been activated..